Build a robust monthly giving program for long-term growth

Organizations with robust monthly giving programs fared much better during the recent economic downturn than those with stagnant programs.   The most profitable programs have specifically harnessed the online medium to recruit, cultivate, retain and upgrade their monthly donors.

My colleague Mwosi Swenson and I presented examples of robust monthly giving programs in July 2011 at the Direct Marketing Association of Washington-Association of Fundraising Professionals Bridge Conference at a session entitled “Anatomy of Hot Monthly Giving Programs,” as we were joined by colleagues from PETA and the Human Rights Campaign.

These two dynamic monthly donor programs incorporate some of the following techniques to keep growing their file:

  • Rolling online campaigns inviting recent donors and non-donor action takers to become sustainers.  The messages highlight the urgency of why sustainers are needed “for the long haul,” and why monthly giving is the best way to support a cause
  • Create month-long “campaigns” to recruit and upgrade
  • Monthly giving opt-in option on donation pages (especially renewal campaigns) and links from offline campaigns Monthly giving option on every donation page
  • Feature monthly giving button on the homepage (in addition to Donate Now button)
  • Use email to capture declined credit cards … making it easy for the donor to update information and fulfill the gift … using a Netflix-like declined credit card message.  Make it easy!
  • Use a hot premium to secure the upgrade from current sustainers

With year-end planning happening now, it’s important to not forget how monthly giving strategy plays in with these plans.  Even subtle opportunities to offer the monthly giving option can go far in building a robust program for long-term growth.

Dave Dogan is Vice President of Client Services at Mal Warwick Associates, Donordigital’s sister company.  Dave has two decades of experience directing the membership and fundraising programs of progressive nonprofit organizations from both the agency and the client side.

Roll out some testing to liven up those Summer months

We run a lot of multivariate tests on donation landing pages throughout the year. Frankly, I’m always urging our clients to run even more—since the more things they test, the more they learn (and the more money they raise!).

But when Summer rolls around, virtually every organization we work with sees a big seasonal drop-off in their visitor traffic and conversions on their top donation pages. And while a breaking news story or natural disaster can produce a traffic surge, those events are impossible to predict and testing is too difficult to pull off when time is tight.

What can you do in the dead of summer to keep your testing program on track? For most, the answer is simple. Forget about multivariate testing and run an A/B test instead.

An A/B test, also called a split test, is where a single alternative version of a landing page (which features one or more changes) is tested against the baseline page. This is the best choice when your traffic volume is low and/or you want results in a short time-period.

In contrast, a multivariate test allows you to run more than one variable at a time, and  evaluate how each variable performs individually as well as in combination with other variables—but requires a large amount of visitor traffic and conversions to execute and can take many months to reach statistical significance.

When traffic is sluggish, it makes sense to focus on your busiest page, which almost certainly still receives enough visitors and conversions to run a basic split test. (Reality check: if your donation page gets at least 250 conversions a month or about 8 per day, go ahead and split test).

The trick to designing an effective A/B test is creating a new treatment that incorporates enough change to make a meaningful impact on the end user. Split tests are not the place to experiment with subtle design changes, e.g. the elimination of a few words of copy or removing 1-2 fields on a long form, since minor tweaks are likely to have little to no observable impact on visitor behavior.

This is the time to shake things up a little. Test an idea (or several) that add up to something genuinely new, such as adding a photo to the page or adding new content that amplifies your value proposition.

While combining several meaningful changes into one test treatment doesn’t permit analysis of how each change individually affects user behavior, A/B tests can lead to bigger optimization gains over a shorter time period than multivariate testing—even during those months when your donors may be off hiking the Inca Trail!

Dawn Stoner is Donordigital’s Director of Analytics & Testing and works with clients to help them increase online revenues with web usability best practices and landing page testing. Dawn speaks regularly about testing and optimization at industry conferences and publishes papers highlighting what’s working and not working with our testing clients.

The Convio Online Marketing Nonprofit Benchmark Index Study

Gene Austin wrote in the June 2011 issue of Mal Warwick’s Newsletter that Convio recently released its fifth annual Online Marketing Nonprofit Benchmark Index™ Study designed to help nonprofit professionals understand beneficial online marketing metrics, evaluate the effectiveness of their organization compared to similar organizations and determine strategies for future success.

Key findings of the 2011 study include:

  • Online fundraising continues to grow. Overall, 79% of organizations included in the report raised more in 2010 than 2009.
  • Advocacy continues to play an important role. Total number of advocates on file increased by 20%, and 6.4% of advocates on file were also donors, up from 5.9% in 2009.
  • An increase in gift count and average gift size primarily drove fundraising gains. This indicates more people are moving online to give even if inspired through other channels.
  • Email files continued to grow strongly.  The median total email file grew 22% to 48,700 constituents. The increase in people engaging online means organizations need to ensure their communications and fundraising asks match the channel preferences for their constituents if they hope to maximize the value of each relationship.
  • Haiti relief played a strong role in growing aggregate online fundraising. The vertical most impacted by the Haiti event was the Disaster & Relief vertical, growing 38% from 2009 to 2010. Independent of the Haiti event, however, Disaster & Relief still grew at a healthy 23% from 2009 to 2010.

The entire report as a PDF can be downloaded here.

WordPress as a flexible development platform

WordPress.org logoIt’s an understatement to say that there are many ways to build a website in 2011. The tools available to web developers for building websites, web tools, apps, sitelets, widgets, etc. are plentiful. In many cases, we are not limited by the tools used for hammering out ones and zeros, but by the platforms and applications in use by our clients.

For the brand new Donordigital website and blog, we had an opportunity to choose a platform at the outset of the project. We took advantage of WordPress to build out our company site, for a handful of reasons:

  • Fosters Collaboration: We wanted to build out our site with the intent of making it easy to collaborate, not just for our production team, but for everyone in the company. WordPress combines a great content management system with top-notch blogging software which allows for anyone to contribute.
  • Enables Dynamic Content: Our site pages are built to pull content from the blog posts that we write. This helps us to keep the site content relevant and dynamic, while focusing mostly on blog post content. We categorize and tag our posts so that they’re distributed in various locations on the site.
  • Welcomes 3rd Party Tools: We use the power of widgets and plugins, such as the AddThis Social Bookmarking Widget, List Category Posts, and FeedBurner FeedSmith plugins. These tools do some of the heavy lifting for us, in order to connect via social media channels or to keep information better organized.
  • Develops Quickly: Through modifying some themes available, building the site in a dynamic fashion, and utilizing powerful third party tools, we are able to build out sites and applications quickly on the WordPress platform.
  • Leverages Open Source: There is no cost to use WordPress. It’s an Open Source project with a very active community of supporters and developers. There are many online resources available to the community— forums, documentation, example sites, plugins, etc.

Donordigital regularly develops websites for its clients using the WordPress platform. At year-end 2010, we built a Gift Catalog for Catholic Relief Services using WordPress that showcased giving opportunities for its supporters. We connected the Gift Catalog via the Convio API to allow for full donation functionality. PETA Presents is another good example of a client site that we built recently using the WordPress platform.

Jesse Kelsey is a Web Developer at Donordigital, the online fundraising, marketing, and advertising company. Contact: jesse@donordigital.com.

Benchmarking a worldwide NGO

WWF, formerly the Worldwide Fund for Nature, is a global organization acting locally through a network of over 90 offices in over 40 countries from Australia to the United Kingdom.  The organization’s Global Membership Initiative engaged Donordigital to conduct an online benchmarking study of 13 offices, ranging from the UK to Brazil to Indonesia.  The goal of the study was to understand how different country offices performed in terms of online activity such as website traffic, email messaging, and online fundraising, and to set some benchmarks for achievement.

We combined data from Google Analytics with online fundraising numbers provided by the country offices to produce a global benchmark report.  We also provided specific critiques and recommendations on online and mobile fundraising to each country office.

Comparing how different countries are impacted by local technology trends was insightful.  There’s wide variability on how social media drives Web traffic in various countries, and how many people access WWF sites from their mobile phones (where India is the leader).

Nick Allen is co-founder and chief strategy officer of Donordigital, the online fundraising, marketing, and advertising company.  Contact: nick@donordigital.com or phone (510) 473-0366.

Habitat for Humanity fundraising campaign features March Madness

Valentine’s Day, Mother’s Day, Back to School, Thanksgiving, Christmas/Hanukkah are the most common holidays that work for many online fundraising programs.  This year, we added the March Madness college basketball tournament into the mix for Habitat for Humanity International.  Habitat usually does a big “match” fundraising campaign every March, and this year we decided to connect the theme to the basketball tournament to see if we could garner some additional interest from Habitat supporters.

Email messages, website promotions, donation pages, web remarketing banners and Facebook content all featured a common basketball theme and catchy calls to action connected to the basketball tournament.  Donors were invited to vote for their favorite team after making a donation, and social media drew extra attention to the appeal.

The fighting in Libya and then the tsunami and nuclear disaster in Japan all probably impacted Habitat’s March Match fundraising campaign, but you can’t plan for those events!   What you can plan is to get a match, create a consistent theme and message, adopt a deadline for giving, and repeat the ask.

Michael Stein is a Senior Account Executive at Donordigital, the online fundraising, marketing, and advertising company. Contact: michael@donordigital.com or phone (510) 473-0364.

Donordigital expands strategic and creative leadership and opens Washington, DC office

Donordigital announced on June 1, 2011, the hiring of online fundraising veterans Eric Overman and Adam Ruff. Eric joins the agency as Vice President for Digital Strategy and Integrated Services, and Adam as Vice President, opening Donordigital’s new Washington, DC office.

Eric Overman comes to Donordigital from Grizzard Communications, where he built their current digital and interactive practice for nonprofit clients. Previously, Eric led online marketing at Operation Smile, where he launched the organization’s first interactive department, drove direct marketing integration, and initiated its social marketing program. During his tenure, Operation Smile won the Nonprofit of the Year Award from the Direct Marketing Association for excellence in direct marketing creativity and strategy. In 2009, Eric won the American Marketing Association’s Nonprofit Marketer of the Year Award.

Adam Ruff has broad expertise in integrated nonprofit fundraising and political campaigns. He was formerly Vice President of Blueprint Interactive, Vice President of Interactive Marketing at MSHC Partners, and Political Business Manager at Blue State Digital. Most recently his work won a 2011 American Association of Political Consultants “Pollie Award” for the “NO on 23” campaign in California, and in 2010 he was named to the Aristotle Democratic Campaign “Dream Team.”

“Eric and Adam have proven track records in innovative fundraising for nonprofits and political campaigns,” said Dan Doyle, President & CEO of Donordigital. “We are excited that the creative and strategic expertise they bring will enhance our clients’ leadership in the online space.”

“It is a tremendous opportunity to join Donordigital at this time, when online integration and new media fundraising has emerged as a critical component to engaging donors,” Overman said. “Donordigital is committed to presenting innovative creative and strategic online fundraising solutions to their clients, and I look forward to working with the great team already in place and an exciting group of clients.”

How 5 nonprofits are innovating with mobile

Holly Ross, the executive director of the Nonprofit Technology Enterprise Network, has an excellent article on Mashable that looks at how five nonprofits are using mobile to educate, activate, and engage audiences.

  • In New York City, public radio station WNYC partnered with The New York Times to ask their listeners and reader to text BIRD to 30644 to share their favorite bird-watching spots.  The results are compiled in an online map.
  • The California Teacher’s Association uses mobile to text their supporters to keep them informed about developments in their effort to preserve teaching jobs and restore other education funding.  Supporters can be automatically connected to their state legislator via a phone call.
  • The Alliance for Climate Education uses mobile to engage with youth when they’re doing presentations at schools.  Kids are asked to take out their mobile phones during school assemblies and text in a pledge.
  • Planned Parenthood Federation of America offers a texting service to make it easier for teens to get info about delaying sex, birth control, STD prevention and treatment, emergency contraception, pregnancy testing and abortion.
  • The Marine Mammal Center offers free sea lion ring tones to visitors at Pier 39 in San Francisco.

Read the full article and see screenshots on Mashable

Michael Stein is a Senior Account Executive at Donordigital, the online fundraising, marketing, and advertising company. Contact: michael@donordigital.com or phone (510) 473-0364.

Share Our Strength: Getting to 100,000 “No Kid Hungry” pledges

For our new client, Share Our Strength, the anti-hunger organization that connects children with the nutritious food they need to lead healthy, active lives, we’re working to get 1 million Americans to take the No Kid Hungry pledge.

You can sign the No Kid Hungry pledge on the organization’s homepage or on its own microsite.   You can also sign on a tab on Share Our Strength’s Facebook page.

Corporate partners across the U.S. are also helping to promote the pledge via their websites and email newsletters.

We’ll also use search engine advertising,  email acquisition services like Change.org, and some chaperoned emails to hit the goal.

Take the “No Kid Hungry” pledge now!

Email client market share

Here at Donordigital, we obsess about “email clients,” which are the various software tools that people use to read the email they receive. Our obsession derives from the fact that we have to test every email message campaign that we send out for our clients. Most of the time that goes smoothly.  Once in a while, an email message won’t render correctly in, say, Microsoft Outlook 2004.

Email clients fall into three general categories: desktop software such as Microsoft Outlook or Apple Mail, webmail in the cloud such as Hotmail, Yahoo! Mail or Gmail, and then various email clients installed on mobile devices like iPhones or Blackberry.

Which got us wondering about the top email clients in use today.  Not surprisingly, various analysts have studied this issue.  We tracked down a 2010 report which shows the current state of the email client market, with data from almost 250 million email recipients.

Here’s the Top 10 email clients in decending order of estimated market share:

  • Microsoft Outlook – 43%*
  • Hotmail – 17%
  • Yahoo! Mail – 13%
  • Gmail – 5%
  • Apple Mail – 4%
  • iPhone – 4%
  • Thunderbird – 2.4%
  • Windows Live Mail (Desktop) – 2%
  • AOL Mail – 1.2%
  • Lotus Notes – 0.4%
  • Others – 8%

* Outlook 2003 and earlier – 34%

* Outlook 2007 – 9%

Read about this report